TIPS & TRICKS

For a wildcard searches in subject, comments, etc.

• Use %   For example:  %email%  would bring up any subject that had the word "email" in it.

If you cannot open a document from a ticket or KC.

• Find another item with the same extension on your computer and apply an "open with" type for that extension.  Cynergy Software allows for all file types, but your personal PC has to be able to recognize it and open it from internet explorer.